How much is your delivery Charge?

A.) Price is dependent on the weight of the items you purchase.

These are divided into different band:

2nd Class
Up to 1000g £2.82
1001g-1250g £3.23
1251g-1500g £4.43


1st Class
Up to 1000g £3.90
1001g-1250g £4.31
1251g-1250g £5.63


What is the waiting time for my Delivery?

A.) Deliveries are processed Monday to Friday and dispatched in the working week (Monday to Friday). 1st Class delivery up to 3 working days; 2nd Class up to 5 working days.

Can you deliver to anywhere in the UK?

A.) We can deliver to anywhere in the Mainland UK, unfortunately we cannot currently deliver to non-UK mainland locations.

Will I need to sign for my delivery?

A.) No you will not need to sign for your delivery.

Who do I contact if my order is damaged or faulty?

If you your item is damaged/faulty then please contact Jenewan Pets immediately at

My order has not arrived after the estimated time specified who do I contact?

Contact and we will look into this for you.

Do you ship internationally?

Unfortunately for the time being we cannot ship internationally.

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